Welcome to HappyPet Grooming Service (“HappyPet”, “we”, “our”, “us”). By accessing or using our website www.happypet.live or booking our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. Services HappyPet Grooming Service provides mobile pet grooming services at the customer’s doorstep, using available home resources such as water and electricity, unless otherwise agreed. Services include but are not limited to: Bathing and drying Hair trimming and styling Nail trimming Ear and basic hygiene cleaning Service availability may vary depending on location, pet condition, and staff availability.
2. Booking & Appointments Appointments can be booked via our website, phone, WhatsApp, or other approved channels. All bookings are subject to availability and confirmation. Customers must provide accurate pet and address details at the time of booking.
3. Customer Responsibilities Customers agree to: Provide safe access to the pet and grooming area Ensure availability of clean water, electricity, and sufficient space Inform HappyPet in advance of: Aggressive behavior Medical conditions Skin allergies, injuries, or parasites Secure pets properly before and after grooming Failure to disclose relevant pet information may result in service refusal or additional charges.
4. Pet Health & Behavior HappyPet reserves the right to refuse or stop services if a pet is aggressive, severely stressed, injured, or poses a risk. Pets with contagious conditions may be refused service. HappyPet is not responsible for pre-existing medical or behavioral conditions.
5. Payment Terms Payment must be made immediately after service completion, unless otherwise agreed. Accepted payment methods will be communicated at booking. Prices are subject to change without prior notice. Additional charges may apply for: Aggressive pets Severe matting Extra handling time
6. Cancellations & Rescheduling Customers must inform us at least [X hours] before the appointment to cancel or reschedule. Late cancellations or no-shows may be subject to a cancellation fee. HappyPet reserves the right to reschedule appointments due to unforeseen circumstances.
7. Safety & Liability While we take all reasonable precautions, grooming carries inherent risks. HappyPet shall not be held liable for: Minor cuts, scratches, or stress reactions Pre-existing health conditions aggravated during grooming Customers agree that grooming is performed at their own risk.
8. Use of Home Resources By booking our service, customers consent to the use of their water and electricity for grooming purposes at no additional cost unless specified.
9. Media & Marketing Consent Unless explicitly declined in writing, customers grant HappyPet permission to use non-identifiable photos or videos of pets for marketing, social media, and promotional purposes.
10. Website Use Website content is for general information only. Users must not misuse, copy, or reproduce website content without permission. We do not guarantee uninterrupted or error-free website access.
11. Privacy Customer data is handled in accordance with our Privacy Policy. We do not sell or misuse personal information.
12. Termination of Service HappyPet reserves the right to refuse or discontinue service to any customer for: Unsafe conditions Repeated cancellations Abuse or misconduct toward staff
13. Governing Law These Terms & Conditions are governed by and interpreted in accordance with the laws of Pakistan.
14. Changes to Terms HappyPet may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the revised terms.
15. Contact Information For questions or concerns, please contact: HappyPet Grooming Service Website: www.happypet.live Phone/WhatsApp: +92-3172277223 Email: info@happypet.live