Privacy Policy

Information We Collect HappyPet Grooming Service may collect the following information: Customer name, phone number, email address, and home address Pet details such as name, breed, age, health notes, and grooming preferences Payment-related information (processed securely and not stored unnecessarily) How We Use Your Information We use customer information to: Schedule and manage grooming appointments Communicate about services, confirmations, and updates Improve our services and customer experience Maintain business and legal records Data Protection Customer information is kept confidential and accessed only by authorized staff. We take reasonable steps to protect personal data from unauthorized access, loss, or misuse. Sharing of Information We do not sell or rent customer data to third parties. Information may be shared only when legally required or necessary to provide services (e.g., payment processing). Customer Rights Customers may request to: Review or update their personal information Request deletion of their data, subject to legal and business requirements Policy Updates This Privacy Policy may be updated periodically. Any changes will be posted on our website.

 

Refund Policy

Service Satisfaction At HappyPet Grooming Service, customer satisfaction and pet safety are our top priorities. If you are not satisfied with our service, please notify us within 24 hours of the appointment. Refund Eligibility Refunds may be considered in the following cases: Service was not delivered as booked due to our fault Grooming session was cut short due to groomer-related issues Refunds are not applicable if: The pet becomes aggressive or uncooperative, making it unsafe to continue The service outcome is affected by pre-existing pet health, coat, or behavioral issues The customer changes their mind after service completion Partial Refunds Partial refunds may be issued when a service cannot be fully completed. The refund amount will be determined based on the portion of service delivered. Refund Process Approved refunds will be processed using the original payment method where possible. Refund processing time may vary depending on the payment method used. Cancellations & No-Shows Late cancellations or no-shows may be non-refundable, especially if the groomer has already traveled to the client’s location.