If you would like to cancel booked appointment due to any reason please call on our helpline number (+92-317-2277223) at least 24 hours before

Yes HappyPet exclusively providing services at your door step without any additional charges.

Sterilization of tools is under working, currently we are using disinfected tools. All steel tools are disinfected with 70% ethanol after grooming of every pet.

We are working 10am to 5 PM in winters and 10am to 8pm in summer. We are off on Friday rest all public holidays we are open.

Welcome to HappyPet Grooming Service (“HappyPet”, “we”, “our”, “us”). By accessing or using our website www.happypet.live or booking our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. 1. Services HappyPet Grooming Service provides mobile pet grooming services at the customer’s doorstep, using available home resources such as water and electricity, unless otherwise agreed. Services include but are not limited to: Bathing and drying Hair trimming and styling Nail trimming Ear and basic hygiene cleaning Service availability may vary depending on location, pet condition, and staff availability. 2. Booking & Appointments Appointments can be booked via our website, phone, WhatsApp, or other approved channels. All bookings are subject to availability and confirmation. Customers must provide accurate pet and address details at the time of booking. 3. Customer Responsibilities Customers agree to: Provide safe access to the pet and grooming area Ensure availability of clean water, electricity, and sufficient space Inform HappyPet in advance of: Aggressive behavior Medical conditions Skin allergies, injuries, or parasites Secure pets properly before and after grooming Failure to disclose relevant pet information may result in service refusal or additional charges. 4. Pet Health & Behavior HappyPet reserves the right to refuse or stop services if a pet is aggressive, severely stressed, injured, or poses a risk. Pets with contagious conditions may be refused service. HappyPet is not responsible for pre-existing medical or behavioral conditions. 5. Payment Terms Payment must be made immediately after service completion, unless otherwise agreed. Accepted payment methods will be communicated at booking. Prices are subject to change without prior notice. Additional charges may apply for: Aggressive pets Severe matting Extra handling time 6. Cancellations & Rescheduling Customers must inform us at least [X hours] before the appointment to cancel or reschedule. Late cancellations or no-shows may be subject to a cancellation fee. HappyPet reserves the right to reschedule appointments due to unforeseen circumstances. 7. Safety & Liability While we take all reasonable precautions, grooming carries inherent risks. HappyPet shall not be held liable for: Minor cuts, scratches, or stress reactions Pre-existing health conditions aggravated during grooming Customers agree that grooming is performed at their own risk. 8. Use of Home Resources By booking our service, customers consent to the use of their water and electricity for grooming purposes at no additional cost unless specified. 9. Media & Marketing Consent Unless explicitly declined in writing, customers grant HappyPet permission to use non-identifiable photos or videos of pets for marketing, social media, and promotional purposes. 10. Website Use Website content is for general information only. Users must not misuse, copy, or reproduce website content without permission. We do not guarantee uninterrupted or error-free website access. 11. Privacy Customer data is handled in accordance with our Privacy Policy. We do not sell or misuse personal information. 12. Termination of Service HappyPet reserves the right to refuse or discontinue service to any customer for: Unsafe conditions Repeated cancellations Abuse or misconduct toward staff 13. Governing Law These Terms & Conditions are governed by and interpreted in accordance with the laws of Pakistan. 14. Changes to Terms HappyPet may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the revised terms. 15. Contact Information For questions or concerns, please contact: HappyPet Grooming Service Website: www.happypet.live Phone/WhatsApp: +92-3172277223 Email: info@happypet.live

Service report is detailed document which includes pet information, pre-grooming assessment, health assessment, environment where service performed and groomer recommendation.

Yes HappyPet team have certified groomers who are done online courses and many years of experience.

Accepted Payment Methods HappyPet Grooming Service accepts the following payment methods: Cash Bank transfer Mobile wallets or online payment methods (where available) Accepted payment options may vary by location and will be communicated at the time of booking. Payment Timing Full payment is due immediately after the grooming service is completed unless otherwise agreed in writing. For certain services, packages, promotions, or first-time bookings, advance or partial payment may be required. Pricing All prices are quoted in advance based on the pet’s size, breed, coat condition, and requested services. Final pricing may change if additional services are requested during the appointment or if the pet’s condition requires extra time or care. Late or Non-Payment Failure to complete payment after service may result in refusal of future bookings. Outstanding balances must be cleared before any new appointment is scheduled. Changes to Payment Policy HappyPet Grooming Service reserves the right to update pricing and payment terms at any time. Updated policies will be posted on our website.

Service Satisfaction At HappyPet Grooming Service, customer satisfaction and pet safety are our top priorities. If you are not satisfied with our service, please notify us within 24 hours of the appointment. Refund Eligibility Refunds may be considered in the following cases: Service was not delivered as booked due to our fault Grooming session was cut short due to groomer-related issues Refunds are not applicable if: The pet becomes aggressive or uncooperative, making it unsafe to continue The service outcome is affected by pre-existing pet health, coat, or behavioral issues The customer changes their mind after service completion Partial Refunds Partial refunds may be issued when a service cannot be fully completed. The refund amount will be determined based on the portion of service delivered. Refund Process Approved refunds will be processed using the original payment method where possible. Refund processing time may vary depending on the payment method used. Cancellations & No-Shows Late cancellations or no-shows may be non-refundable, especially if the groomer has already traveled to the client’s location.

Information We Collect HappyPet Grooming Service may collect the following information: Customer name, phone number, email address, and home address Pet details such as name, breed, age, health notes, and grooming preferences Payment-related information (processed securely and not stored unnecessarily) How We Use Your Information We use customer information to: Schedule and manage grooming appointments Communicate about services, confirmations, and updates Improve our services and customer experience Maintain business and legal records Data Protection Customer information is kept confidential and accessed only by authorized staff. We take reasonable steps to protect personal data from unauthorized access, loss, or misuse. Sharing of Information We do not sell or rent customer data to third parties. Information may be shared only when legally required or necessary to provide services (e.g., payment processing). Customer Rights Customers may request to: Review or update their personal information Request deletion of their data, subject to legal and business requirements Policy Updates This Privacy Policy may be updated periodically. Any changes will be posted on our website.